Patient Information

At Midwest Oral & Maxillofacial Surgery our patient’s are our number one priority. We want you to feel comfortable, relaxed, and informed whenever you come into our office. As part of our goal to provide the best experience, we’ve compiled a list of some of our most common questions and concerns.

• Pre-Procedure Information
• Financial Policy
• Insurance
• Scheduling
• First Visit
• X-Rays
• Patient Registration
• Patient Referral
• Helpful Links
• Community

Pre-Procedure Information

For all of our procedures, you will need to follow a few basic instructions before intravenous anesthesia sedation.

• You may not have anything to eat or drink (including water) for eight (8) hours prior to the appointment.
• No smoking at least 12 hours before surgery. Ideally, cut down or stop smoking as soon as possible prior to the day of surgery.
• A responsible adult must accompany the patient to the office, remain in the office during the procedure, and drive the patient home.
• The patient should not drive a vehicle or operate any machinery for 24 hours following the anesthesia experience.
• Please wear loose fitting clothing with sleeves which can be rolled up past the elbow, and low-heeled shoes.
• Contact lenses, jewelry, and dentures must be removed at the time of surgery.
• Do not wear lipstick, excessive makeup, or nail polish on the day of surgery.
• If you have an illness such as a cold, sore throat, stomach or bowel upset, please notify the office.
• If you take routine oral medications, please check with Robert E. Braun, DDS, Robert L. Reifeis, DDS, or Yash K. Singh, DMD MD, prior to your surgical date for instructions.

Financial Policy

For your convenience, we accept cash, check, Visa, MasterCard and Discover. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. We also offer financing through Care Credit and The Lending Club. These options include interest-free financing for one year.

Insurance

We work hand-in-hand with you to maximize your insurance reimbursement for covered procedures by filing your insurance claims for you. If you have any problems or questions, please ask our staff. They are well informed and up-to-date. 

Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.

If you have questions regarding your account, please contact us at 260-484-9990 or 800-869-7302.

Scheduling

If you have pain or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule to minimize your waiting. However, due to the fact that our doctors perform many types of dental services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.

Call 260-484-9990 or 800-869-7302 to schedule an appointment today!

First Visit

Your initial appointment will consist of a consultation explaining your diagnosis and treatment options. Occasionally, surgery can be performed the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.

Please assist us by providing the following information at the time of your consultation:

• Your surgical referral slip and any x-rays if applicable.
• A list of medications you are presently taking.
• If you have medical or dental insurance, bring the necessary completed forms. This will save time and allow us to help you process any claims.
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IMPORTANT: All patients under the age of 18 years of age must be accompanied by a parent or legal guardian at the consultation visit.

A preoperative consultation and physical examination is mandatory for patients undergoing IV anesthesia for surgery. Please have nothing to eat or drink eight hours prior to your surgery. You will also need an adult to drive you home.

X-Rays

If your dentist or physician has taken x-rays, you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility.

Patient Registration

You may preregister with our office by filling out our secure online Patient Registration Form. After you have completed the form, please make sure to press the Submit button at the bottom to automatically send us your information. On your first visit to our office, we will have your completed form available for your signature. The security and privacy of your personal data is one of our primary concerns and we have taken every precaution to protect it.

Patient Referral

You may refer patients to our office by filling out our secure online Referral Form. After you have completed the form, please make sure to press the Submit button at the bottom to automatically send us your information. The security and privacy of patient data is one of our primary concerns and we have taken every precaution to protect it.

Helpful Websites

The following websites are provided as a resource for our referring doctors. This page contains hyperlinks to sites that are created and maintained by other organizations. We have included these links because we think that our referring doctors may find them of interest.

Keep in mind that Midwest Oral & Maxillofacial Surgery does not necessarily endorse the views expressed on these websites. Also, we do not guarantee the accuracy or completeness of any information presented on these sites.

• MedicineNet – Content-rich commercial site includes interactive groups, ask-the-doctor feature, medical dictionary, comprehensive drug information, medical news, disease-specific information, and links.
• Medscape – Searchable commercial collection of full-text articles from such useful sources as the National Institutes of Health and the Centers for Disease Control and Prevention.
• Medical Matrix – Physician maintained commercial database of annotated health links. Oriented toward medical professionals, but accessible to an educated lay person. A keyword search gets you to a subject index, from which you navigate to the links you want.
• American Academy of Restorative Dentistry
• American Association of Oral & Maxillofacial Surgeons – find information about oral and maxillofacial surgery including cancer, dental implants, sports safety, jaw surgery, and more.
• American College of Oral and Maxillofacial Surgeons
• Bicon
• Nobel Biocare

Community

The doctors and staff at Midwest Oral & Maxillofacial Surgery are grateful for the tremendous support of the dental, medical and patient population in Indiana, Michigan and Ohio. We realize that the ability to practice our profession is a privilege granted to us by our fellow professionals, patients, and this great nation.

We therefore have a great desire to give something back to our community. We feel this is best achieved by volunteering to provide humanitarian aid either free or at a reduced cost to those who are truly in need. Our special emphasis is for those patients who, due to physical or mental disabilities, will never be able to be self-supporting.

We therefore volunteer to help out the following agencies:

• Donated Dental Service
• The Neighborhood Health Clinic
• The National Foundation of Dentistry for the Handicapped
• Give Kids a Smile

Additionally, our doctors are on staff at Parkview Hospital, Parkview North Hospital, Lutheran Hospital, The Saint Joseph Medically Center, and Dupont Hospital. We provide emergency consultation and treatment for patients in these facilities regardless of their financial status. We also see patients covered by Indiana Medicaid.

We work with several general dentists in sedating developmentally disabled patients. The general dentist comes to our Fort Wayne North office facility, which is equipped with a general dentistry unit, and provides general dental treatment (teeth cleaning, fillings, etc.) while the patient is asleep.